Frequently Asked Questions

We currently deliver to selected postcodes across the Sutherland Shire, with more areas being added over time. Check if we deliver to you here — and if it’s not there yet, stay tuned, we’re growing!

To make sure we can source your produce at its freshest, Community Basket closes orders at 8pm, two days before your scheduled pickup or delivery day (delivery days vary by postcode). For bread orders, cut-off is a little earlier at 1pm, two days prior.

Here’s a quick guide:

•       Friday pickups & deliveries — orders close Wednesday at 8pm

•       Saturday pickups & deliveries — orders close Thursday at 8pm

Unlike supermarkets that keep produce sitting on shelves for days, Community Basket sources everything fresh to order. Your cut-off time allows us to go out and pick exactly what you need — nothing more, nothing less. We’re passionate about reducing waste and believe you deserve better than week-old produce.

Payment is processed at the time of checkout. Prefer to pay in person? Cash payments are also welcome in-store at Community Basket.

Your Community Basket order is packed on the day of your pickup or delivery — never before. This is how we guarantee you receive produce at peak freshness every single time.

Absolutely — life happens! You can log in to your Community Basket account and update your cart at any time before the cut-off time. We recommend reviewing your order just before the deadline to make any last-minute tweaks.

Yes, a small flat $5 delivery fee per order applies.

Community Basket delivers on Friday evenings between 5–9pm and Saturday afternoons between 1–3pm. Specific delivery windows depend on your postcode — check the website to confirm your area’s slot. We recommend having someone available to receive your order, but if you have specific instructions, feel free to leave a note.

Item descripIf your Community Basket delivery hasn’t shown up within its expected window, please text or email us straight away and we’ll look into it urgently for you.tion

We always aim to include everything you’ve ordered, but on occasion fresh produce may be unavailable due to poor quality or supply issues at the time of sourcing. If this happens, Community Basket will notify you by email and credit your account for any affected items. If you haven’t heard from us and something is missing, please reach out and we’ll sort it out as quickly as possible.

We offer produce in minumums of weights and pieces.

Produce like bananas and cucumbers can come in different sizes depending on what’s beast quality and available on the days we buy.

For these types of produce we choose to sell in minimum weights rather then pieces. We always aim to get as close to the listed portion as possible — however, as produce doesn’t always come in perfectly consistent sizes, your actual weight may vary by up to approximately 50g either way. For example, a 500g portion might come in at 490g or 520g depending on the size of the item. Where there’s a choice, we prefer to go slightly over rather than under, so you’re always getting great value.

Some produce also has minimum pieces. For example, avocados and Broccoli are sold in pieces. While Avocado comes in different sizes This means when you add one unit of that item to your order, you’re receiving at least the minimum portion.

You’re welcome to cancel your Community Basket order up until 7pm, two days before your scheduled delivery or pickup. After that point, we’ve already begun sourcing your fresh produce for the following day and unfortunately cannot offer a cancellation.

Putting a smile on your face is what Community Basket is all about. If anything in your order isn’t up to scratch, please get in touch with us as soon as possible and we’ll make it right.

The easiest way to reach us is via SMS or phone call. You’ll find our contact details on the Community Basket website.

Yes! Community Basket has a store where you can collect your order in person. Pickup slots are available to select on our website. Visit us at: 2/59 Kingswood Road, Engadine. We are located next to the inLife Pilates Studio with lots of parking right out front.

At this stage, Community Basket sources conventionally grown produce. We may look at ranging certified organic options in the future — stay tuned!